Bedfordshire Police is urging Luton residents to think carefully about when and how they contact the force as demand for its services remains high ahead of Halloween and Bonfire Night, while warning others to be considerate with behaviour that might frighten people.
The force says call volumes have remained high beyond the traditionally busy summer period and are exceeding those recorded during the same period last year, with an anticipated rise in incidents such as antisocial behaviour over the coming week.
Additional police resources will be deployed to patrol busy areas during Halloween and Bonfire Night, with officers aiming to deter problems and reassure the public.
The Force Control Room, which handles emergency and non-emergency calls, is continuing to prioritise people in urgent need of assistance, with emergency calls currently being answered within 10 seconds.
Superintendent Corina House said: “Our Force Control Room teams work exceptionally hard to make sure people get the help they need and have managed sustained high levels of demand throughout the summer and into autumn.
“However, with one of our busiest weeks now approaching, we’re asking everyone to play their part in helping us remain available for those who really need us.
“999 should only be used in an emergency. For non-emergencies, our online reporting forms, webchat service and 101 service are all still available 24/7.”
Police are also reminding residents that some problems may be better dealt with by other organisations, rather than the force.
“Some issues may also not require police involvement at all – for example, complaints about noise or minor neighbour disputes may be better directed to your local council, housing association or another appropriate agency,” Superintendent House said.
The appeal comes as the force marks International Control Room Week, which runs from 26 October to 1 November and recognises the work of call handlers, radio agents and other staff who help keep communities safe around the clock.
Police are also asking people to consider how their behaviour might affect others during Halloween celebrations and Bonfire Night, particularly vulnerable residents who may find certain activities frightening or distressing.
Superintendent House said: “We’re also asking people to think about how their behaviour might affect others, and remember that what may seem like harmless fun to one person could be frightening, intimidating or distressing to someone else, particularly vulnerable members of our communities.
“Whether it’s respecting those who choose not to take part in Halloween activities, using fireworks legally and safely, or taking a moment to consider the most appropriate reporting channel or agency to contact, everyone can play a part in helping to keep Bedfordshire safe and ensuring our resources are available for those who need them most.”
Residents can contact Bedfordshire Police through its online reporting forms, webchat or by calling 101 for non-emergencies. Anyone facing an emergency should call 999.
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